The New Artificial Intelligence Supply Chain: Ecosystems of Happiness (Blog Series #1)

The way we present ourselves at home and at work sends a wave of positive or negative energy into the world in which we interact. Research has shown that happiness is the precursor to success, not the result of success. Experts like Harvard researcher Shawn Anchor talk about his research of more than 1,600 Harvard students and Fortune 500 companies around the world in his acclaimed book, The Happiness Advantage, which confirmed that happiness is a driver of productivity, security and accelerates growth.

If you have studied Old English, which I have, you may remember reading Paradise Lost, by John Milton, written in 1667 which said: “The mind has its own place, and in itself can make a paradise from hell, a hell from paradise.

In other words, we become what we think and our outlook on life is a reflection of our own mind’s eye.

There is a business imperative to take happiness and social context(s), at work and home, as a strategic imperative to support and develop healthy supply chains wherever there are human ties. Over 80% of supply chain disruptions/incidents are due to human error.

It is not conceivable that robotics and machine learning approaches will control all SCM control systems, although in less than 20 years robots will become more common. Just follow Ford’s DIGIT test, a robot, to help make deliveries in self-driving map, Elon Musk’s Tesla robot targeting to fetch tools, and perform dangerous repetitive tasks.

So what does happiness mean as a supply chain control system?

First, it is important to understand the social context in which we live globally and the declining rates of human happiness in all countries of the world. Unhappiness grows and the secondary conditions of the human condition become more evident.

For example, there are very disturbing human signs of increasing fatigue, depression, anxiety, and increasing health problems.

Here are some key facts to validate the decline of happiness.

1.) The Happiness Index Report (2022) reveals the steady rise in stress and rising rates of dissatisfaction over the past 15 years of data analysis.

2.) A Conference Board survey found that only 45% of workers surveyed were satisfied with their jobs, the lowest in 22 years of polling (2010 Research)

3.) Rates of depression 10 times higher than they have been since 1960. Triggers of the COVID-19 pandemic 25% increasing prevalence of anxiety and depression worldwide (WHO Research 2022)

4.) Forty-four percent of employees experienced a lot of daily stress the night before. While nearly half of workers worldwide felt the burden of stress, working women in the United States and Canada were among the most stressed employees in the world. (Global Workplace Report – 2022)

5.) The Misery Index (2022) tracks a combination of inflation and unemployment rates created by economist Arthur Okun. For example, Canada has the 6th worst score on the Misery Index (combined rates of inflation and unemployment) in 2021 out of 35 industrialized countries. The rating of the USA Misery index due to rising inflation rates is also plummeting.

6.) According to an article in the American Economic Review titled “Preferences Over Inflation and Unemployment: Evidence from Happiness Surveys, unemployment causes 1.7 times more misery than inflation.

7.) Between 1913 and 2020, the number of motor vehicle deaths in the United States (which includes all types of motor vehicles, including passenger cars, trucks, buses, and motorcycles) increased by 831 %, rising from 4,200 deaths in 1913 to 42,338 in 2020. However, the role cars play in daily life is very different now than when tracking began. In 1913, there were about 1.3 million vehicles and 2 million drivers, and the number of kilometers traveled was not yet estimated. Latest 2020 data reports 275.9 million vehicles, 228 million licensed drivers and 2.904 billion miles driven each year (Injury Facts)

Impact of misfortune

1.) Disgruntled Employees Risk Customer Happiness – Inc. confirmed that employee satisfaction is at an all-time low. About 40% of American workers report that their job is very or extremely stressful. According to a Gallup poll, eight out of 10 Americans feel stressed during the day. About 40% say they don’t have enough time to do what they want. Another survey conducted by Gallup reports that more than 20% of employees feel exhausted at work. Heavy workloads, team conflicts, poor management and low pay all contribute to job dissatisfaction. Left unchecked, these factors lead to lower productivity and high turnover rates. In addition, customers are affected because when one is unhappy, it shows in their patience with customers in the tone of communication, and especially empathy and kindness are more difficult to muster when one is in an emotional bundle of discontent.

2.) Disgruntled Employees Risk Job Satisfaction – Decreased productivity, hostile work environment and diversion of resources. Unhappy and unhappy employees can create a negative and stressful atmosphere in the workplace, which over time will impact overall team productivity and, in many cases, create a toxic work environment. A 2019 Deloitte survey found that only 49% of employees are satisfied with their jobs. The impact of low job satisfaction goes beyond high turnover rates. Employees are a company’s greatest asset. If their expectations are not met, they may lack motivation to perform at peak performance and excel in their roles.

The impact of unhappiness on financial performance is huge

American companies are losing $450 at 500 billion dollars per year due to disengaged employees. In addition, replacing employees who leave their jobs costs 100 to 300% of their annual salary. As a manager, the best thing you can do is take a close look at these numbers and make the necessary changes to keep your people engaged and motivated (Inc.) and The Gallop Poll.

The impact of job dissatisfaction in an organization should not be taken lightly. According to Forbes, only 21% of employees are engaged at work. More than a third of workers plan to quit their job and find something better. They do just enough to get their paychecks, but they don’t put in the time and effort to do their best.

Forbes reports that disengaged employees are 15% less profitable and 18% less productive than those who are satisfied with their jobs. This type of behavior costs companies thousands of dollars a year, which affects their bottom line. Job dissatisfaction also negatively affects job involvement and organizational commitment, reported in Frontiers in Psychology.

Job dissatisfaction can also foster bad workplace habits, notes the Society for Human Resource Management. About 40% of employees who are unhappy with their work prank their colleagues. 55% shop online and 15% take naps at work. Alcohol consumption and the use of social media in the workplace are also common. With the increase in the number of employees working from home, these risks are also increasing.

To put the scale of this problem into perspective, the same Gallup report cited earlier estimates that 50% of all employees are “not engaged” after just six months, and an additional 20% of employees are “actively disengaged,” which means they are proactive. look for ways to undermine employee morale and retention.


So when 70% of your employees are to some degree disengaged, I think it’s safe to say that administrators, C-level leaders need to create a happiness-driven supply chain ecosystem.

Already, many companies have put health first as a corporate priority and advanced mindfulness programs – yet the practices of recognition and celebration to boost employee engagement and wellness behaviors often do. default.

Happiness often sprouts from the simplest and least costly leadership behaviors. Practice saying: Thank you every day for putting a smile on an employee’s face.

When you smile, your brain releases tiny molecules called neuropeptides to help fight stress. Then other neurotransmitters like dopamine, serotonin, and endorphins also come into play. Endorphins act as a mild pain reliever, while serotonin is an antidepressant. (Source: Health Benefits of Smiling)

A team of economists conducted a study and found that “human happiness has strong and positive causal effects on productivity. Positive emotions seem to invigorate human beings, while negative emotions have the opposite effect.” Another study linked decision-making, processing, and learning to happiness-triggered dopamine release, so smiling can also make you a more creative and efficient worker.

According to a study, 89% of employees agree that employee recognition improves their experience.

  1. This leads to positive business results such as increased performance, sense of belonging, better alignment, and sense of purpose.
  2. Leaders are encouraged to recognize their employees on a regular basis, rather than just one day of the year during an employee performance review.
  3. However, this can only happen if employee recognition, recognition becomes embedded in the culture of a company.

A smile is also contagious. Plus, a Swedish study suggests that we can’t help but react with a smile of our own when we see someone smiling.

A supply chain that begins every day with a health and mood check at the start and end of the day, as emotions change, that’s what we’ll explore in our next blog on how to create. ‘a happiness supply chain advantage.